Introduction
This Privacy Policy describes how we collect, use, and protect your personal information on our website. We are committed to protecting your privacy and ensuring that your personal information is secure. By using our website and services at Re-Creation Health Club Sorrento, you agree to the terms of this Privacy Policy.
Information We Collect
When you visit our website or use our services, we may collect the following information:
- Personal Information: We may collect your name, email address, phone number, and other contact information when you register for an account, make a purchase, sign up for a newsletter, or join our gym.
- Payment Information: If you make a purchase or sign up for membership, we will collect your payment information, such as credit card number and billing address. All payment transactions are processed securely through encrypted channels.
- Usage Information: We may collect information about how you use our website and facilities, including your IP address, browser type, pages visited, class bookings, and facility access logs.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide you with gym memberships, classes, or services you have requested.
- To send you marketing communications about our products, services, and special offers (you may opt-out at any time).
- To improve our website, facilities, and the services we offer to our Mornington Peninsula community.
- To process payments for memberships, casual visits, or retail purchases.
- To comply with legal and regulatory requirements under Australian privacy law.
How We Protect Your Information
We take the security of your personal information seriously and take appropriate measures to protect it from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to protect your payment information and implement physical, electronic, and procedural security measures to safeguard your personal information at our Sorrento facility and online systems.
Sharing Your Information
We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, email marketing, website analytics, and gym management software (GymMaster). We require these service providers to protect your personal information and use it only for the purposes for which we disclose it.
We may also share your personal information with law enforcement authorities, government agencies, or other third parties if required to do so by law or if we believe that such disclosure is necessary to protect our rights, property, or safety or the rights, property, or safety of our members and visitors.
Your Choices
You may opt-out of receiving marketing communications from us at any time by following the instructions in our communications, updating your preferences in the Gym Master App, or by contacting us directly. Please note that even if you opt-out of receiving marketing communications, we may still send you transactional or administrative messages related to your membership, bookings, or account.
You also have the right to access, correct, or request deletion of your personal information by contacting us using the details below.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes to the policy, we will notify you by email, by posting a notice on our website, or via the Gym Master App prior to the changes taking effect.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or how we handle your personal information, please contact us here or use the contact details in the sidebar.
Last Updated: April 2026